Scrum Master with Dynamics 365 experience - Remote Job at The Dignify Solutions, LLC, Buford, GA

  • The Dignify Solutions, LLC
  • Buford, GA

Job Description

Job Description

Job Description

  • 8 + years of Scrum Master experience with 3+ years in Dynamics 365 CE.
  • Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
  • Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
  • Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.
  • Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
  • Ability to communicate with both technical teams and business stakeholders.
  • Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
  • Preferred Certifications: Dynamics 365 Fundamentals (CRM), Scrum Master, Business Analyst certifications (IIBA, CBAP, or PMI-PBA).

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